Stu Charlton

I work at cxpartners, where I lead a group of researchers, designers and coders who solve knotty problems for financial services firms.

LinkedIn

hello@stuartcharlton.com

Musings

The rewards of solving knotty problems

Mojos can be found in unexpected places. If you’re at all inclined towards systems thinking, or love problem solving, or if you seek mastery and purpose then you should think about joining our Financial Services design team.

Quick wins can be big wins

You can make big improvements to the customer experience by making small changes – if you know which changes to make.

Why are customers ignoring offers to help?

Financial services firms urgently need to talk to their most vulnerable customers. But often those customers don’t trust them enough to respond. How can you fix a broken dialogue?

Exclusive design excludes real people

Consumers in vulnerable circumstances are not edge cases. The FCA believes that 50% of us may have a “vulnerability” affecting how we manage our money.