Stu Charlton

I work at cxpartners, where I lead a group of researchers, designers and coders who solve knotty problems for financial services firms.

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The rewards of solving knotty problems

Mojos can be found in unexpected places. If you’re at all inclined towards systems thinking, or love problem solving, or if you seek mastery and purpose then you should think about joining our Financial Services design team.

Why are customers ignoring offers to help?

Financial services firms urgently need to talk to their most vulnerable customers. But often those customers don’t trust them enough to respond. How can you fix a broken dialogue?

Exclusive design excludes real people

Consumers in vulnerable circumstances are not edge cases. The FCA believes that 50% of us may have a “vulnerability” affecting how we manage our money.